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These are the latest announcements, news items, and resource links from the Network Operations department. This page is intended specifically for providers within the Sandhills Center network and will change occasionally, based on the most current information available.

If you have questions, please contact the Provider Help Desk, or refer to the Provider Support Portal.

Phone: 1-855-777-4652


Announcement date 11/28/2022

In alignment with the new Tailored Plan launch date of April 1, 2023, this bulletin extends the termination date for related services and the grandfathering transition process from Nov. 30, 2022, to March 31, 2023.  

In the event that those individuals enrolled in the above residential services for IDD & TBI on Jan. 31, 2023, who do not meet the service criteria for Residential Supports (I/DD & TBI) on the basis of age and/or the individual’s SNAP/SIS score, providers must submit an encrypted Grandfather Request Form for those impacted. This form must be completed and returned to DeVicka Cheston Santana no later than Feb. 15, 2023.  

If you have any questions, please contact Stephanie Jones at 984-236-5043, or send an email message to:  

Joint Communication Bulletin 438

JCB 438 - Download the file (note: providers must encrypt the form)

Access previous bulletins here   

Important Announcement about Tailored Plan Training and Training Reciprocity - PDF

Sunset of Sandhills Center’s Temporary Care Plan Signature Requirements – effective Monday, October 31st, 2022


Contracting Documents for Tailored Plan and NC Medicaid Direct providers

Notice on Provider Updates – Third-Party Agents/Vendors  

Sandhills Center is committed to keeping our provider network up to date on the latest topics so that our network has the tools to care for our members. As it is considered standard operational activities of a provider to ensure they update and maintain all pertinent information, it is the responsibility of each provider to ensure this information is received and disseminated to their third-party agents/vendors.

Therefore, requests to include a provider’s third-party agent/vendors on the Provider Update email list will not be accepted.   

Remember to update Sandhills Center whenever an email contact needs to be removed or whenever adding a new contact.