Provider Orientation
Welcome to the Sandhills Center Online Provider Orientation designed for agencies, hospitals, physicians and licensed independent practitioners within our provider network. Please click on the topics below for orientation materials.
Each year, Sandhills Center offers an Annual Provider Orientation. This year, due to COVID-19, we are offering this update electronically. Providers are asked to review this material and contact Sandhills Center if there are questions.
Click here to access the complete 2020 Provider Orientation presentation.
Finance
Utilization Management
Care Coordination
- Fact Sheet, Level of Care Innovations
- Level of Care Determination Forms
- Fact Sheet, Level of Care- ICF-IID
- Medical Assessment Form MH
- MH-SA Care Coordination Units and Overview
Customer Services
Member Eligibility and Enrollment
Network Operations
- External and Quality Programs Annual Orientation
- Network Operations Credentialing Overview
- Provider Communications Plan
- Required Primary Source Verification
- Cultural Competency Plan 2019-2020
- Cultural Competency Presentation
- Provider Help Desk
- Participating Provider Violation and Dispute Resolutions
- Provider Request for Dispute Resolution of an Action
- ZixMail Overview
Regulatory Compliance
IPRS & Medicaid Provider Manual
If you have questions, please contact the Provider Help Desk or call 1-855-777-4652 (toll free).
All content copyright © Sandhills Center 2020